Agilant Solutions, Inc. · 3 weeks ago
Entry Level Technical Support Analyst
Naperville, IL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrAgilant Solutions, Inc. is seeking a Technical Support Analyst to assist their retail SMB clients. The role involves providing technical support and excellent customer service to enhance the company's reputation as an industry leader.
Information TechnologySoftware
Hiring Manager
Elizabeth Dang
Responsibilities
Responsible for maintaining a professional relationship with clients
Proprietary troubleshooting techniques to resolve a customer’s technical issues
Deliver service and support to end-users via phone
Documenting call history for service events
Have a working knowledge of client processes
Qualification
Required
Previous experience working in a call center or help desk environment preferred
Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
Excellent communication and customer service skills
Knowledge of Windows and Office 365
Knowledge of CSP and Microsoft Partner Center
Managing several priorities in an ever-changing environment
Plan, develop, and implement training on products and sales techniques
Strong verbal, written, and presentation skills
Reliable transportation to the office on weekdays
French Speaking is a plus
Must be organized and self-motivated
High energy personality
Ability to motivate team members to meet or exceed expectations through positive reinforcement
Goal oriented
Preferred
Previous experience working in a call center or help desk environment
Any certifications such as A+ or MTA
Benefits
Paid time off
Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
Paid training and advancement opportunities
Company
Agilant Solutions, Inc.
We are a global provider of digital transformation and IT managed services.
Founded in 2005
501-1000 employees
H1B Sponsorship
Agilant Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Sonny Chabra
Chief Executive Officer
Company data provided by crunchbase