ServiceNow · 3 weeks ago
Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services
Austin, TX
Full-time
Hybrid
Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping over 8,100 customers, including 85% of the Fortune 500. The Principal Technical Consultant, Data & Integrations Specialist will serve as a functional and technical expert, focusing on customer engagement, integration architecture, and driving business outcomes through the ServiceNow platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Devising and reporting on integration development plans and strategies
Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives
Developing asynchronous messaging architectures, rule-based systems, and network architectures
Coordinating activities with other developers to ensure that integration projects are completed on time
Formulating strategies and designing architectures for systems integrations
Ensuring that best practices in integration processes are followed by the organization
Act as an SME to solve complex user issues related to Integrations solutions
Checking and correcting conflicts in data configurations and overlaps
Maintaining the integrity and smooth functioning of the company's integration architecture
Analyzing and improving current system integrations and migration strategies
Identifying, debugging, and advising on system errors or architecture issues
Qualification
Required
At least 8 years of configuration/development experience for complex, highly capable, integration technologies
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
Act as a technical lead on any engagement
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Strong Javascript skills with practical experience
Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder with the ability to mentor and develop talent
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually
Preferred
Experience with Self Hosted implementations and/or Domain Separation is a plus
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase