Salesforce · 1 day ago
Senior Success Guide (Marketing Cloud)
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $148K/yr
4+ years expSalesforce is the #1 AI CRM, focusing on customer success through innovative solutions. The Success Guide role is essential in helping customers improve their adoption of Salesforce products by providing expert guidance and support to ensure they achieve their business outcomes.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Provide prescriptive recommendations, best practices, and technical advice for improving adoption
Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
Become an expert in Marketing Cloud and related products
Help customers consistently achieve their business outcomes
Generate positive feedback from customers, internal teams and leadership
Show continued professional growth and development
Qualification
Required
4+ yrs relevant experience (Marketing Cloud Account Engagement)
Certifications: Salesforce Administrator and Salesforce Certified Marketing Cloud Account Engagement Specialist
Proven ability to quickly learn new technologies
Consultative and customer-focused approach and engagement style
Ability to navigate, escalate, and lead efforts on complex customer requests
Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred
Trailhead Ranger
Agentblazer Champion Status
Experience in Marketing on Core, Personalization or Intelligence
Marketing Cloud Consultant or Marketing Cloud Developer Certification
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase