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Pentair · 1 day ago

HR Shared Services Director

Golden Valley, MN

Full-time

Onsite

Director/Executive

$149K/yr - $277K/yr

10+ years exp

Pentair is committed to sustainable water solutions and is seeking an HR Shared Services Director to lead their HR Shared Services team in Golden Valley, MN. The role involves managing HR operations, supporting HR transformation objectives, and ensuring exceptional service delivery to employees and managers.

ElectronicsIndustrial ManufacturingManufacturingWater

Responsibilities

Provide HR Shared Services and Operations thought leadership and expertise with Local, Regional, and Global peers

Champion a progressive HR Shared Services strategy that aligns with the company’s overall business objectives

Partner with the HR Transformation team on progress of the HR Shared Service Center to support the Transformation roadmap

Partner with HRBP teams to advance the design and maturation of the HR Delivery Model

Lead research, gathering business requirements, providing functional analysis, support the deployment of HRIS system, services and processes, and provide sustaining support

Manage the implementation and administration of HR programs, policies, and procedures in a Global Shared Service center / model

Oversee usage and optimization of the design of Workday as our Case Management and Knowledge Base solutions

Provide global process oversight of Workday supported HR processes, supporting adoption and identifying opportunities for optimization

Shape the future of our HR service delivery model by identifying continuous improvement opportunities and evolving the process around the service center

Drive accountability to existing SLAs, identify new, and advance reporting and dashboarding capabilities

Ensure excellent customer service for employees and managers on resolution of HR inquiries, concerns, and issues

Serves as liaison to internal stakeholders and maintains SLAs

Ensure team accountability to global HR Administration including completing transactions, answering standard HR questions, ensuring high quality data, communicating consistent definitions, and reporting and analytics

Monitors efficiency, utilization, and effectiveness of shared service teams. Ensures KPIs are established, tracked, and evaluated for process and delivery model improvements

Direct, maintain, and expand the Workday Knowledge Base for knowledge articles, process documentation, and other materials

Manage a team of Managers that deliver Tier 1 and Tier 2 employee and manager support, HR Operations that supports HR, and a building COE function

Oversees and serves as escalation point for Shared Services teams

Oversee development and engagement for the HR Shared Services team supporting 5,000+ NA employees and eventually 10,000+ Globally. Provide guidance, support and feedback to the HR Shared Services teams

Oversee career development and learning opportunities for the team to maintain and grow skills, capabilities, retention, and engagement

Oversee and deliver small to mid-sized projects, including acquisitions, re-organizations, implementation of new functionality/process improvements and annual HR process support

Manage third party vendor relationships for services including new hire reporting, I9 compliance and unemployment

Qualification

HR Shared ServicesWorkdayHR TransformationHR Processes KnowledgeProject ManagementTeam LeadershipCustomer Service OrientationAdvanced ExcelAdvanced PowerPointAdvanced Word

Required

Bachelor's degree (B.A., B.S.) in HR or related field, required

Ten (10) or more years of progressive HR experience in a global HR organization

Five (5) or more years of experience in HR Shared Services, or HR Operations, holding leadership responsibilities in designing, building, implementing, and deploying an HR Delivery Model

Five (5) or more years of experience leading and managing employees and managers of employees

Workday Help or other Case Management technology experience required

Workday experience required

Strong knowledge of HR processes and policies. Knowledge of data privacy and compliance regulations

Experience delivering on an HR Transformation strategy and program

Experience in effectively leading complex projects and programs involving cross-functional business teams

Ability to lead and motivate a growing team of mid-level managers and developing Shared Services resources

Customer service orientation with the ability to influence others to implement process change