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NYC Department of Social Services · 2 months ago

SPECIAL ASSISTANT TO THE CHIEF INFORMATION OFFICER (CIO)

Manhattan, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

The NYC Department of Social Services (DSS) is focused on providing essential benefits to New Yorkers and addressing homelessness. They are seeking a Special Assistant to the Chief Information Officer (CIO) to manage internal operations, support the CIO in advancing the agency's technology agenda, and oversee the administrative flow of the CIO's office.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Serve as a key strategic partner and operations lead within the CIO’s Office

Function as a trusted resource to the CIO for administrative and operational strategy, ensuring optimal utilization of ITS resources, staff, communications, and executive time

Oversee the day-to-day administrative and operational flow of the CIO’s office, ensuring efficiency and strategic alignment across all ITS initiatives

Manage the CIO’s calendar, communication, and priorities; track meeting follow-ups and ensure follow through and completion, intra-agency requests, urgent issues, and other ITS-related actions from request to fulfillment; lead planning and implementation of executive staff meetings, IT governance councils, and other ITS-related meetings

Prepare executive-level presentations, Commissioner’s Office reports, strategic briefs, talking points, memos, and visualizations for internal and external stakeholders

Edit and standardize complex technical content for clarity, audience-appropriateness, and executive visibility

Develop and maintain communications and contact lists to support the CIO and CIO Office

Ensure deliverables are tracked and completed to final resolution

Collaborate and communicate with engineering, cybersecurity, infrastructure, analytics, and PMO teams to track key milestones, manage program interdependencies, and proactively identify areas of misalignment or risk

Support the CIO and CIO Office staff in translating high-level goals into operational plans and performance metrics

Qualification

Executive-level operations managementMicrosoft Office 365Performance trackingOrganizational skillsWritten communicationAnalytical skillsTechnical content interpretationVerbal communicationProject management

Required

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE MANAGER CIVIL SERVICE TITLE

A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in '1' above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty

A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in '1' above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty

Education and/or experience equivalent to '1', '2' or '3' above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in '1', '2' or '3' above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in '1', '2' or '3' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years

Preferred

Proven ability to manage executive-level operations within a large, complex organization, including calendar coordination, meeting logistics, correspondence tracking, and action item follow-up for senior leadership

Exceptional organizational and analytical skills, with the ability to manage multiple priorities, synthesize complex information, and translate strategic goals into actionable plans

Strong written and verbal communication skills, including experience preparing executive briefings, reports, memos, and presentations for internal and external stakeholders

Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, Visio), SharePoint, and collaboration or project tracking tools such as ServiceNow

Experience with performance tracking, dashboard creation, and metrics-driven reporting to support executive decision-making and transparency

Ability to interpret and distill technical content into clear, audience-appropriate language suitable for agency executives, program leads, and policymakers a plus

Demonstrated experience in supporting IT leadership or technology program offices, with high-level familiarity with enterprise technology functions such as infrastructure, cybersecurity, application development, data analytics, and project management a plus

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees