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Mercer · 19 hours ago

Workday AMS Absence Enablement Strategy, Lead Consultant

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $223K/yr

5+ years exp

Mercer is a global leader in helping clients realize their investment objectives and enhance health and retirement outcomes. The Lead Consultant for Workday AMS Absence Enablement and Strategy will elevate service delivery by providing functional oversight, mentoring peers, and developing strategic direction aligned with Mercer’s broader offerings.

BankingConsultingEmployee BenefitsFinancial ServicesHuman ResourcesWealth Management

H1B Sponsor Likely

Responsibilities

Triage incoming Absence tickets, confirming scope

Provide initial estimates and validate effort to ensure realistic client expectations

Monitor ticket progression across the Absence workstream for consistency, quality and timely execution

Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants

Mentor and coach team members, fostering skill development and knowledge sharing

Partner with Delivery leadership to ensure resource alignment within functional domains

Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues

Assume direct ownership of high-impact or critical tickets when required

Collaborate cross-functionally with other domain leads to ensure seamless client support

Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients

Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models

Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives

Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings

Identify opportunities to expand client value through additional Mercer capabilities

Partner with Customer Success Managers (CSMs) to proactively identify retention and growth

Qualification

Workday CertificationWorkday Absence expertiseCoachingMentoringClient-facing experienceHR transformation knowledgeCustomer service passionCommunication

Required

Active Workday Certification in Workday Absence (Workday Pro or Workday Partner certifications)

5+ years of experience as a certified Workday consultant at the level of a subject matter expert

5+ years of post-production support for Workday Absence

Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point

Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives

Excellent written and verbal communication skills are essential

Passion for exceptional customer service and customer collaboration

Ability to successfully navigate client-facing situations and coordinate support resources

Excellent written and verbal communication skills

Benefits

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Mercer

Glassdoor3.9

Mercer is a human resource consulting service that includes compensation, employee benefits, communications, and investment consulting. It is a sub-organization of Marsh & McLennan.

Founded in 1945

New York, New York, USA

10001+ employees

http://www.mercer.com

H1B Sponsorship

Mercer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (33)

2021 (29)

2020 (20)