DataPerk ยท 1 day ago
3CX VoIP Technician
Birmingham, AL
Full-time
Hybrid
Entry, Mid Level
2+ years expDataPerk is a premier IT Managed Service Provider committed to delivering secure, scalable technology solutions. They are seeking a skilled 3CX VoIP Technician responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base.
Information ServicesInformation Technology
Responsibilities
Configure, deploy, and maintain 3CX phone systems
Perform upgrades, patches, and security updates
Monitor system performance and resolve issues proactively
Manage user accounts, call routing, and system permissions
Configure SIP trunks, gateways, and network connectivity
Provide Level 2/3 support via phone, email, and ticketing system
Troubleshoot call quality, connectivity, and system malfunctions
Support mobile and desktop 3CX clients
Document procedures and contribute to knowledge base
Experience with hosted/cloud VoIP environments
Knowledge of contact center features and call flow design
Familiarity with SBCs and scripting (PowerShell, Python)
Understanding of compliance standards (E911, HIPAA)
Onboard new clients and set up systems
Train end-users on 3CX features
Optimize configurations based on client needs
Conduct system health checks and performance reporting
Plan and execute migrations and upgrades
Integrate 3CX with third-party apps and CRMs
Configure advanced features like call recording and analytics
Implement disaster recovery and backup procedures
Qualification
Required
Bachelor's degree in IT, Telecommunications, or related field
2+ years of hands-on experience with 3CX systems
Strong understanding of VoIP protocols (SIP, RTP, SRTP)
Network troubleshooting and TCP/IP fundamentals
Familiarity with firewalls, NAT, and SIP trunking
Experience with Windows Server and virtualization
Prior experience in a managed services environment
Preferred
3CX Certified Advanced or Professional
CompTIA Network+
Cisco CCNA a plus
Benefits
Hybrid work model
Collaborative team culture with professional development opportunities
Access to ongoing training and certification programs
BCBS Health, Dental, and Vision insurance
Simple IRA with company matching
Paid time off and holidays
STD, LTD and Life Insurance
Company
DataPerk
DataPerk has grown from a guy in a basement with a love for computers into Birmingham's best Full-Service Information Technology firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase