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Foundation Software · 2 weeks ago

Software Support Representative

Strongsville, OH, USA, 44136

Full-time

Onsite

New Grad, Entry Level

Foundation Software is seeking Full Time Software Support Representatives for their Strongsville, Ohio location. In this role, you will provide exceptional customer service and ensure client satisfaction by addressing client inquiries and resolving software issues.

AccountingConstructionMobile AppsProject ManagementSaaSSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation

Spend 3-4 hours daily on the phone resolving client issues

Track client issues using CRM software and document details accurately

Collaborate with internal departments to report and address technical issues clients may be experiencing

Maintain expertise in software, new modules, and relevant industry factors

Adhere to all department and company standard operating procedures

Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties

Perform other duties as assigned

Qualification

Customer supportCRM softwareMicrosoft WordMicrosoft ExcelAccounting knowledgePayroll knowledgeCommunication skillsCritical thinkingOrganizational skills

Required

Proven ability to provide top-level support to customers and associates

Excellent communication and critical thinking skills

Superior organizational skills and the ability to work effectively as a team member

Ability to independently address complex situations while following established protocols

Working knowledge of Microsoft Word and Excel

Detailed and accurate record-keeping skills

Basic math skills: accounting skills are a plus

Preferred

Salesforce or other CRM software knowledge is a plus

College Degree in related field a plus but not necessary

Accounting or Payroll knowledge a plus but not necessary

Benefits

Competitive salary plus bonus

Company

Foundation Software

Foundation Software develops FOUNDATION® job accounting, project management and mobile software for the construction industry.

Founded in 1985

Strongsville, Ohio, USA

201-500 employees

https://www.foundationsoft.com

H1B Sponsorship

Foundation Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (2)