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Micro Center · 2 weeks ago

SERVICE SUPERVISOR - COMPUTER REPAIR

Fairfax, Virginia, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

Micro Center is the nation’s leading computer and electronic device big box retailer, passionate about customer service and developing long-term customer relationships. They are currently seeking a self-motivated, results-oriented Service Operations Supervisor to oversee the operational aspects, goals, and metrics of the Computer Service Repair Department.

Consumer ElectronicsRetailSoftware

Responsibilities

Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates

Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control

Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing

Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally

Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency

Responsible for vendor relationship management (parts cost, margin, SLA)

Responsible for creating vendor P&Ls

Participate in staffing, orientation, and training activities in the store

Assist with scheduling to ensure proper coverage

Maintain the technical certification level of the shop to ensure proper service and repair of products

Responsible for the look and feel of the parts room and any facility maintenance of the Service Department

Qualification

A+ CertificationApple CertificationSupervisory ExperienceVendor Relationship ManagementMathematical SkillsCommunication Skills

Required

High school diploma or equivalent

A+ and Apple certifications are required within 120 days of hire

Ability to communicate professionally, and handle multiple customers and projects at once

Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Ability to apply concepts of basic algebra

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to carry out instructions furnished in written, verbal or diagram form

Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs

Ability to stand for prolonged periods