Sunrun · 1 day ago
Customer Engagement Specialist
UT, Lehi
Full-time
Onsite
Entry, Mid Level
$20.12/hr - $26.83/hr
2+ years expSunrun is the #1 home solar and battery company in America, dedicated to changing how the world interacts with energy. The Customer Engagement Specialist will serve as a trusted point of contact for customers, providing personalized assistance and fostering enduring connections while ensuring a seamless customer experience.
BatteryClean EnergyEnergyRenewable EnergySolar
Responsibilities
Energy Specialist: As an Energy Specialist, you’ll be our customer's trusted point of contact. Your mission is to offer personalized assistance and support, tailoring solutions to their unique needs and preferences. You’ll build enduring connections that go beyond transactions, fostering a culture of care and empowerment
Proactive Anticipation: Anticipate customer needs before they arise. By understanding their solar journey, you’ll provide personalized solutions that enhance their experience. Your proactive approach ensures seamless service and exclusive offerings, reinforcing our commitment to excellence
Navigating Complexities with Grace: When faced with escalated issues or intricate queries, you’ll handle them efficiently and professionally. Swift resolution and customer satisfaction are your priorities. Leverage your relationships to advocate for their concerns, providing constructive feedback that drives continuous improvement
Empowered Account Management: Using your account management skill set, you’ll guide customers through their solar experience. Your negotiation and de-escalation expertise will turn challenging situations into positive outcomes, maintaining trust and confidence
Seamless Customer Experience: Think outside the box when resolving complex issues. Ensure accurate and timely responses to customer questions. Your creative thinking and empowered mindset contribute to a seamless journey
Enhancing Solar Experiences: Regular account reviews allow you to recommend products and services that enhance each customer’s solar journey. By staying attuned to their evolving needs, you’ll contribute to their long-term satisfaction
Qualification
Required
High School Diploma
At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems
Preferred
Bachelor's degree
Previous energy or solar experience
Experience managing accounts
Company
Sunrun
Sunrun provides residential solar electricity, storage solutions, and clean energy services to homeowners.
10001+ employees
H1B Sponsorship
Sunrun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (26)
2023 (31)
2022 (18)
2021 (15)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.45BKey Investors
Massachusetts Clean Energy CenterInvestecIdinvest Partners
2025-09-12Post Ipo Debt· $510M
2025-07-18Post Ipo Debt· $431M
2025-01-28Post Ipo Debt· $629M
Leadership Team
Mary Powell
Chief Executive Officer and Director
James Allred
VP of Sales
Recent News
2026-01-11
ImpactAlpha
2026-01-11
Company data provided by crunchbase