AVI-SPL · 1 day ago
Onsite AV Support Technician II
New York, NY
Full-time
Onsite
Entry, Mid Level
$33.17/hr - $38.46/hr
2+ years expAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect. The Onsite AV Support Technician II will provide on-premises support for AVI-SPL customers, ensuring a world-class customer service experience by troubleshooting and resolving audio-visual technology issues.
AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware
Responsibilities
Responsible for identifying defective or failed equipment and take ownership to resolution
Work with client’s support departments and Supplier Account Managers to provide proper resolution options
Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
Perform remote troubleshooting for local and regional offices
Performs other Audio-Visual related tasks as directed by client
Perform maintenance support tasks in a timely and quality conscious manner
Basic installation/commissioning of new hardware
Perform simple bench repairs
Adhere to all asset management guidelines
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Must be flexible to work after hours and weekends when required
Qualification
Required
Able to perform routine testing and problem diagnosis for audio visual technologies
Understanding of how to operate audio visual equipment as needed
Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment
Ability to work and think independently and to meet deadlines
Cable fault detection and resolution (replacement and/or repair including soldering and crimp termination as required)
Faulty device troubleshooting including detection, exchange and RMA processing
Firmware upgrading/downgrading
Control code upgrading / downgrading and testing
Software configurations, including Crestron, DSP, Dante, webcams etc
Proactive system checks, including scheduled maintenance and building power up activities
Management of assets, including asset tracking, stock movement, and decommissioning
Documenting faults and issues in a ticketing system (ServiceNow)
Creation of documentation as required, including site how-to's, monthly reports etc
Manual handling of equipment as required (following industry safe working standards)
Basic IT network security & protocols
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials
Preferred
Minimum of 2 years' experience in the AV/IT sector
Crestron Technician (Commercial)
Dante Certification - Level 1
Biamp Tesira 101: Core Concepts
Biamp Tesira Forte Concepts
Cisco Certified Technician - Collaboration Devices (CLTECH)
Evertz - Level 1 Manufacturer Training
Panasonic Kairos - Level 1 Manufacturer Training
NEC - Video wall engineer training
Silicon Core - Video wall engineer training
HES scaffold training
Health and safety training
Benefits
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
Company
AVI-SPL
AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.
1001-5000 employees
H1B Sponsorship
AVI-SPL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-06-25Acquired
2016-01-01Private Equity
Leadership Team
John Zettel
Chief Executive Officer
Chad Gillenwater
Founder & Executive Vice-Chairman
Recent News
2025-10-21
2025-08-17
2025-08-16
Company data provided by crunchbase