Jobs via Dice ยท 21 hours ago
Desktop Support
Los Angeles, CA
Full-time
Onsite
Entry Level
$40/hr - $42.50/hr
2+ years expKorn Ferry is a company that specializes in unleashing potential in people, teams, and organizations. They are seeking a Desktop Support Associate to provide a single point of contact for end users to receive help within the desktop computing environment, troubleshoot issues, and support the internal IT helpdesk.
Computer Software
Responsibilities
Perform Level 1 user support, field help desk calls and serve as initial point of contact for critical support issues
Provide helpdesk support and resolve problems to the end user's satisfaction
Work in a collaborative team environment with internal and external communities to improve overall customer service and support
Monitor and respond efficiently and quickly to associate service calls
Use analytical skills to troubleshoot hardware and software complications
Demonstrate superior interpersonal skills and excellent customer service
Install and configure hardware, software and related components for desktops, laptops, printers, servers, and telecommunications equipment
Install, upgrade, and configure network printing, folder structures and user access
Collaborate with vendors to support hardware, software, Internet, telecommunications, and wireless services
Assists in the execution of infrastructure upgrade and improvement plans
Assists in procurement, tracking and inventory of IT assets
Microsoft Windows and Apple iOS environment administration and support
Qualification
Required
Two or more years of relevant technical experience
Ability to analyze and troubleshoot technical problems
Ability to understand and translate the needs of the associates
Ability to learn new systems and configurations
Ability to work independently without supervision
Ability to manage and prioritize multiple tasks in a fast-paced environment
Strong written and verbal communications skills
Experience supporting Apple OS X, Microsoft Windows 10 and above, Active Directory, Microsoft Office 365, PC imaging and hardware deployment and workstation setup
Functional experience with and ability to support Microsoft Office products including Excel, Word, PowerPoint, and SharePoint
Company
Jobs via Dice
Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase