TDK ยท 1 day ago
Desktop Support Technician
Uniondale, NY
Full-time
Onsite
Entry, Mid Level
$55K/yr - $68K/yr
2+ years expTDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan. The Desktop Support Technician will work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets.
AutomotiveElectronicsManufacturing
Responsibilities
Image new and existing laptops via the standard imaging technology
Create new Helpdesk Solutions for end-users and IT
Write Clear and concise documentation for new and existing procedures
Set up cubicles for new hires and contractors
Work Helpdesk Tickets, which include hardware, software, OS, and account problems
Support End-User software, connectivity, and services
Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance
Manage printers and scanners
Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance
Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
Qualification
Required
College diploma or university degree in the field of computer science and/or
Minimum of 2+ years of work experience in Desktop support/Helpdesk
Working technical knowledge of PC (Windows 7/10/11) and Mac
Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc
Hands-on software and hardware troubleshooting experience
Experience documenting and maintaining configuration and process information
Good understanding of the organization's goals and objectives
Knowledge of applicable data privacy practices and laws
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal and oral communication skills
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to conduct research into hardware and software issues and products as required
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Skilled at working within a team-oriented, collaborative environment
Preferred
Certification in Microsoft Operating Systems or Networking is a plus
Benefits
Medical
Dental
401(k)
Pension
Life insurance
Vacation
13 paid holidays
Company
TDK
TDK Corporation is a world leader in electronic solutions for the smart society based in Tokyo, Japan.
10001+ employees
H1B Sponsorship
TDK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1961-09-04IPO
Leadership Team
Gavin Ho
Chief Strategy Officer, SSBC
Recent News
2025-12-05
Company data provided by crunchbase