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University of St. Thomas · 1 week ago

Assistant Director, Ticket Sales & Operations

Saint Paul, MN

Full-time

Onsite

Entry, Mid Level

$42K/yr - $50K/yr

1+ years exp

The University of St. Thomas is seeking an Assistant Director of Ticket Sales & Operations within their Intercollegiate Athletics department. This role is essential for driving ticket revenue and managing daily operations, requiring strong communication skills and a customer-focused attitude to enhance fan experience and maximize attendance.

AlumniEducationHigher EducationUniversities

Responsibilities

Generate ticket revenue through direct outbound sales efforts including season tickets, mini-plans, group sales, and premium seating

Manage a personal sales portfolio driven to meet or exceed established departmental revenue goals annually

Develop relationships with alumni, corporate partners, community organizations, and campus partners to grow and advance ticket sales and attendance across ticketed sports

Assist in the planning and execution of sales campaigns, promotional nights, and targeted outreach initiatives

Support ticket sales and operations efforts for all assigned ticketed sports

Address customer inquiries, concerns, and complaints in a professional and courteous manner

Provide accurate information about events, including dates, times, locations, and ticket pricing

Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies

Assist with the setup and management of all ticketed events in the ticketing platform (Paciolan)

Assist with the build out for upcoming events, manage inventory, pricing, seating maps, and promotional codes

Process ticket orders, account updates, exchanges, and refunds while ensuring accuracy and compliance

Generate sales and attendance reports as requested by supervisor

Ensure compliance with NCAA, conference, and institutional ticketing policies

Assist with event setup and operations as needed, including ticket scanning, guest check-in, and seating arrangements

Collaborate with event staff and other departments to ensure a seamless event experience for attendees

Generate and review sales reports, tracking performance and identifying trends

Maintain accurate records of customer interactions, transactions and feedback

Qualification

Ticket SalesPaciolan SoftwareCustomer ServiceCommunication SkillsInterpersonal SkillsOrganizational SkillsConflict ResolutionStrategic ThinkingFlexibility