HairClub · 1 week ago
Call Center Inside Sales Appointment Coordinator
Phoenix, Arizona, United States
Full-time
Onsite
Mid Level
3+ years expHairClub is a company focused on providing hair loss solutions, and they are seeking a Call Center Inside Sales Appointment Coordinator. This role involves engaging with potential clients to schedule consultations and provide a high-level customer service experience.
Consumer GoodsFitnessHealth Care
Responsibilities
Deliver a luxury, white glove, consultative experience every time
High volume of warm inbound and outbound interactions via phone, chat, text & email
Engage prospects to schedule in-person hair health consultations with a Specialist
Proactively encourage going to consultation with a confirmation call, reinforcing value
Reconnect with prospects who do not go to consultation or abandoned scheduling
Track all activity in Salesforce
Qualification
Required
3+ years in consultative sales, luxury service (call center or hospitality)
Proven success in high-touch client engagement and relationship development
Strong communication, emotional intelligence, and follow-through
Ability to multi-task, prioritize, and perform under time constraints
Self-motivated, committed to development, and driven by performance excellence
Client confidentiality and discretion
Ability to work evenings/weekends (1pm–10pm shift) with Sundays off
Must be able to report to Phoenix Center - no remote work
Preferred
Bilingual (English/Spanish)
Salesforce or CRM experience
Benefits
Paid training starting from Day 1
Paid vacation, holidays & personal days starting the day you are hired!
Comprehensive health benefits (medical, dental, life insurance & more)
401(k) retirement savings plan with a company match after a year
Tuition reimbursement after 1 year
Unlimited earning potential
Company
HairClub
HairClub is a pioneer in providing personalized hair restoration solutions for all stages of hair loss across North America.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmad Wardak
President and CEO
Recent News
Company data provided by crunchbase