BAE Systems, Inc. · 1 week ago
Level 2 Technical Support Analyst
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $112K/yr
8+ years expBAE Systems, Inc. is an international defense, aerospace and security company delivering innovative IT solutions. The Level 2 Technical Support Analyst will provide Tier 1 analysis and support for various end-user computing services and peripheral devices, ensuring seamless IT service delivery and managing logistics for integrated solutions.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Managing the logistics of developing and deploying integrated solutions
Ordering, operating, maintaining, and transporting assets
Providing basic print services for all identified devices
Operating, installing, configuring, and maintaining printer devices
Coordinating and tracking end-user and common device service handoffs
Exercising considerable latitude in determining objectives and approaches to assignments
Qualification
Required
2+ years of experience with Bachelor's degree in Computer Science, Information Technology, or related field
8+ years of experience in IT support, with a focus on end-user computing services and peripheral devices
Applies extensive expertise, and has full knowledge of other related disciplines
Work is performed with some direction, but with considerable latitude in determining objectives and approaches to assignment
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
Experience with printer devices, including installation, configuration, and maintenance
Strong project management skills, with the ability to lead projects and teams
Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
Experience with ServiceNow, JIRA and similar
Experience with IT service management frameworks (e.g., ITIL)
Knowledge of network protocols and architectures (e.g., TCP/IP, DNS, DHCP)
Familiarity with virtualization technologies (e.g., VMware, Citrix)
Experience with remote access and service capabilities
MCSA, VCP or similar industry certification
Preferred
Master's degree in information technology, Cybersecurity, Data Science, Information Systems, Computer Science, or related field
Experience with cloud-based solutions, including AWS, Azure, and/or Google Cloud
Configuration Management/Document Management
Experience with ServiceNow and JIRA
Benefits
Health, dental, and vision insurance
Health savings accounts
A 401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
A legal plan
Discounts on things like home, auto, and pet insurance
Paid time off
Paid holidays
Paid parental, military, bereavement, and any applicable federal and state sick leave
Company recognition program to receive monetary or non-monetary recognition awards
Company
BAE Systems, Inc.
Improving the future and protecting lives is an ambitious mission, but it’s what we do. BAE Systems, Inc. is the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Arseneault
President & Chief Executive Officer, BAE Systems, Inc.
Don Widener, PhD
Chief Technology Officer, Intelligence Solutions
Recent News
2024-05-12
2024-05-12
2024-05-08
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