Level 2 Technical Support Analyst jobs in United States
info-icon
This job has closed.
company-logo

BAE Systems, Inc. · 1 week ago

Level 2 Technical Support Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$71K/yr - $120K/yr
date4+ years exp

BAE Systems, Inc. is a leading defense, aerospace and security company committed to delivering innovative IT solutions. The Level 2 Technical Support Analyst will provide Tier 1 analysis and support for various end-user computing services and peripheral devices, while managing logistics for developing and deploying integrated solutions.

Defense & Space
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Experience with printer devices, including installation, configuration, and maintenance
Strong project management skills, with the ability to lead projects and teams
Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
Experience with ServiceNow, JIRA and similar

Qualification

IT support experiencePrinter device managementServiceNow experienceNetwork protocols knowledgeVirtualization technologiesCloud-based solutionsProject management skillsAnalytical skillsConfiguration ManagementDocument ManagementITIL knowledgeRemote access capabilitiesMCSA certificationVCP certificationCommunication skillsInterpersonal skillsProblem-solving skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field
4+ years of experience in IT support, with a focus on end-user computing services and peripheral devices
Applies extensive expertise, and has full knowledge of other related disciplines
Work is performed with some direction, but with considerable latitude in determining objectives and approaches to assignment
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
Experience with IT service management frameworks (e.g., ITIL)
Knowledge of network protocols and architectures (e.g., TCP/IP, DNS, DHCP)
Familiarity with virtualization technologies (e.g., VMware, Citrix)
Experience with remote access and service capabilities
MCSA, VCP or similar industry certification

Preferred

Master's degree in information technology, Cybersecurity, Data Science, Information Systems, Computer Science, or related field
Experience with cloud-based solutions, including AWS, Azure, and/or Google Cloud
Configuration Management/Document Management
Experience with ServiceNow and JIRA

Benefits

Health, dental, and vision insurance
Health savings accounts
A 401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
A legal plan
Paid time off
Paid holidays
Paid parental
Military
Bereavement
Federal and state sick leave
Company recognition program

Company

BAE Systems, Inc.

twitter
Glassdoor3.8
company-logo
Improving the future and protecting lives is an ambitious mission, but it’s what we do. BAE Systems, Inc. is the U.S.
dateFounded in 1999
location
Falls Church, Virginia, US
people-size10001+ employees
web-link
https://jobs.baesystems.com/global/en

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Tom Arseneault
President & Chief Executive Officer, BAE Systems, Inc.
linkedin
leader-logo
Don Widener, PhD
Chief Technology Officer, Intelligence Solutions
linkedin

Recent News

This is Money
BAE Systems tools-up for growth as Britain plots defence spending boost
2024-05-12
MarketScreener
BAE Systems Backs Guidance as Defense Spending Remains High
2024-05-12
PRNewswire
BAE Systems celebrates its best ship repair suppliers for 2023
2024-05-08
Company data provided by crunchbase