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Bonterra · 6 days ago

Director, Product Design and UX Research

United States

Full-time

Remote

Director/Executive

$130K/yr - $180K/yr

8+ years exp

Bonterra exists to propel every doer of good to their peak impact, providing technology and expertise to strengthen trust in the social good sector. The Director of Product Design and UX Research will lead a multidisciplinary team to enhance user experiences across a multi-product portfolio, focusing on accessibility and inclusive design principles.

Information TechnologySoftware

No H1B

Responsibilities

Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects

Manage, support, and grow a high‑performing team of designers and researchers working across multiple products

Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value

Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA

Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns

Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable

Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes

Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration

Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment

Develop talent—hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety

Define and track UX health metrics (adoption, task success, time‑to‑value, NPS/CSAT, accessibility scores) to measure impact

Represent design and research at the leadership table—communicate strategy, risk, trade‑offs, and the business value of UX

Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration

Qualification

Product designUX researchAccessibility standardsData-driven decision makingDesign systemsPrototypingCollaboration with teamsEmpathetic leadershipMentoringCommunication skills

Required

8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus

Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products

Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact

Consistent record of delivering results—setting clear goals, using data to make decisions, and showing measurable user and business impact

Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions

Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews

Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it

Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs

Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions