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Comune di Bologna · 1 day ago

Systems Administrator, IT Support Specialist

Brandon, FL

Full-time

Onsite

Mid Level

3+ years exp

GoldenWolf is a Service-Disabled Veteran-Owned, Women-Owned Small Business that provides comprehensive facility management and support services to federal agencies. The successful candidate will work with the Information Technology Team to maintain a healthy and secure environment, manage systems in a virtual environment, and provide helpdesk support as needed.

Government Administration

Work & Life Balance

Responsibilities

Systems & Server Administration

Install, configure, and maintain servers (Windows, Linux, cloud-based)

Manage virtualized environments (VMware, Hyper-V, Azure VMs)

Monitor system performance and ensure high availability

Apply patches, updates, and system upgrades regularly

Network & Infrastructure Management

Maintain LAN/WAN, firewalls, switches, and wireless networks

Troubleshoot connectivity issues and optimize network performance

Manage DNS, DHCP, VPN, and routing configurations

Security & Compliance

Implement and monitor security controls and access management

Perform backup and recovery operations; validate restore procedures

Apply cybersecurity best practices and support compliance frameworks (e.g., NIST, CMMC)

Monitor logs and respond to security alerts or incidents

End-User Support & Helpdesk

Serve as the first or second point of contact for technical issues

Troubleshoot hardware, software, and peripheral problems

Configure and deploy end-user devices (imaging, baseline configs)

Provide training and guidance to non-technical users

Cloud Services & Application Support

Manage cloud resources (Azure, M365, SaaS platforms)

Support identity and access management (Azure AD / Entra ID)

Maintain business applications and troubleshoot service issues

Backup, Recovery & Business Continuity

Manage backup systems and ensure data integrity

Test disaster recovery procedures and maintain documentation

Monitoring & Performance Optimization

Use monitoring tools to track system health and performance

Identify bottlenecks and proactively resolve issues before they impact users

Documentation & Configuration Management

Maintain accurate documentation of systems, configurations, and procedures (CMMC-level)

Track assets, licenses, and hardware inventory

Create and maintain standard operating procedures (SOPs)

Collaboration & Cross-Functional Support

Work with security, development, and operations teams on deployments and changes

Communicate technical information clearly to both technical and non-technical stakeholders

Qualification

System AdministrationAzure ManagementNetwork ManagementSecurity ComplianceVirtualization VMwareVirtualization Hyper-VHelpdesk SupportBackupRecoveryDocumentation ManagementInterpersonal SkillsCommunication SkillsTime Management

Required

High school diploma or equivalent required

3-5 years of experience in system administration

Experience with IT system configuration

Experience with building and maintaining virtual server infrastructure

Experience in Azure virtual machine management, including but not limited to virtual machines configured for web app publication

Demonstrable experience responding to end-user helpdesk tickets with excellent customer service

Knowledge and working experience with cloud environments

Demonstrable understanding of VM backup and recovery practices

Working knowledge of security methodologies in an enterprise infrastructure, with preference given to candidates with working knowledge of NIST SP 800-171 and CMMC 2.0 frameworks

Experience developing and applying existing baseline configurations for devices, networks, and environments

Knowledge of intermediate networking management concepts and client troubleshooting

Excellent change impact analysis skills for break-fixes, upgrades, and patches

Maintain systems according to established requirements through testing, implementation, and monitoring throughout the complete lifecycle of the product or solution

Ability to work effectively alone and within a team environment, demonstrating the ability to make and show progress across multiple complex assignments at once

Ability to speak and relay information to both technical administrators and non-technical personnel inside and outside of the organization

Excellent interpersonal, communication, and time management skills