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Inizio Engage · 2 days ago

Virtual Service Representative

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Inizio Engage is a strategic partner in healthcare, specializing in engagement solutions. They are seeking a Virtual Service Representative to support field teams, engage with healthcare professionals, and manage client materials to enhance product access and brand awareness.

CommercialHealth CareHospital

Responsibilities

Supporting field teams in the execution of strategic plans and campaigns

Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings

Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories, including co-pay cards, marketing campaigns, and patient support materials

Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships

Adhere to new therapeutic areas and channels of business and adapt to organizational change

Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders

Verify and complete required data entry including details of the target’s responses, notes and any follow- through actions in accordance with policies and procedures set by the client

Maintain call productivity and metrics, which are required by Inizio Engage and the client

Manage daily call activity to optimize time and maximize the achievement of sales objectives

Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective

Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences using proper terminology

Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program

Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress

Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy

Qualification

Pharmaceutical sales experienceB2B sales experienceVirtual sales experienceTechnical acumenBuild rapportFeedback solicitationWork ethicPositive attitudeAdaptability

Required

Bachelor's degree or equivalent experience

2+ year of pharmaceutical or B2B sales experience

Previous virtual/contact center sales experience required

Strong technical acumen

Strong work ethic, ability to build rapport quickly

Positive attitude, adaptable to new situations

Is open to and actively solicits feedback on performance and skill development

Benefits

Competitive compensation

Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions

Employee discounts & exclusive promotions

Recognition programs, contests, and company-wide awards