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Macy's · 1 day ago

Retail Fulfillment Associate, Holyoke Mall at Ingleside - Flex

400 Whitney Avenue, Holyoke, MA, 01041, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Retail Fulfillment Associate to create a seamless shopping experience by engaging with customers and fulfilling online orders with care. The role involves both sales floor engagement and back-of-house responsibilities, ensuring customer satisfaction and operational excellence.

Consumer GoodsFashionRetail

Responsibilities

Greet customers with genuine hospitality and resolve issues with professionalism

Select merchandise, pack and ship online orders with care, and assist with in-store and curbside pickup

Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves

Share loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you

Organize the stockroom, complete orders, and set the team up for the next day’s success

Qualification

Customer communicationSales goal achievementProblem resolutionTeam collaborationAttention to detailResourcefulnessPunctualityFlexibility

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions