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Ziply Fiber · 1 month ago

NOC Technician with Voice Troubleshooting Experience

Everett, WA

Full-time

Onsite

Mid Level

$23/hr - $28/hr

Ziply Fiber is committed to elevating the connected lives of communities by delivering the fastest home internet in the Northwest. The NOC Technician II will be responsible for monitoring the network infrastructure, troubleshooting voice issues, and providing technical support to ensure a best-in-class customer experience.

InternetManufacturingTelecommunications

No H1B

Responsibilities

Provide second level support to resolve complex, technical problems

Serve as a mentor and resource to Tier 1 NOC Technicians

Assist NOC leadership with interviewing candidates as requested

Provide training to new hires in the NOC

Monitor network using software and stations provided

Troubleshoot incidents and events and escalate appropriately

Provide technical aid to customers, while ensuring a best-in-class customer support experience

Follow procedures

Provide 24x7 support for the Wholesail Networks system

Provide after hours customer support

Document fully and to Wholesail Network’s standards

Performs other duties as required to support the business and evolving organization

Qualification

Voice troubleshootingTelecom NOC experienceNetwork protocols knowledgeCCNA certificationCisco Systems experienceDWDM knowledgeCustomer serviceTroubleshooting skillsTime managementCommunication skillsAttention to detail

Required

Experience in voice troubleshooting (preferably Metaswitch) including call traces, and 3rd party vendor ticket creation

Telecom Network Operations Center experience

Knowledge of network protocols and networking technologies

Excellent troubleshooting and analytical skills

Ability to provide excellent customer service

Ability to use NOC tools for issue identification and escalation

Excellent time management skills and ability to prioritize

Ability to communicate effectively with all levels within an organization

Strong oral and written communication skills

Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems

Ambitious and goal oriented

Strong attention to detail and problem-solving skills

Ability to work as part of a team while performing as an individual

Ability to work various shifts as needed, including weekdays, weekends, swing, and night

Ability to work independently and apply sound judgment and reasoning skills to a variety of situations

Ability to multi-task and collaborate effectively with other personnel to meet deadlines

Ability to work within critical deadlines

Ability to adjust to rapidly changing priorities and schedules

Ability to provide excellent customer service

Ability to sit for long periods of time in a typical office environment

Ability to lift and carry up to 20 pounds

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position

Preferred

CCNA, CCNP, JNCIP or JNCIA SCTE, NCTI Certifications

Knowledge of DWDM, TDM, Ethernet, MPLS and IP routing

Experience and understanding of Cisco Systems switches and routers

Basic understanding of IPv4 and IPv6 subnet address standards

Benefits

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.