Apply on Employer Site

City of Durham · 1 month ago

Care Navigation Program Manager

Durham, NC

Full-time

Onsite

Mid, Senior Level

$78K/yr - $93K/yr

5+ years exp

The City of Durham is dedicated to serving the community and is seeking a Care Navigation Program Manager to oversee the Care Navigation HEART team. This role involves providing supervision to behavioral health clinicians, ensuring high-quality care, and collaborating with various stakeholders to improve service delivery.

Electrical DistributionNon ProfitSocial

Responsibilities

Ensure Care Navigation teams deliver trauma-informed, person-centered, and culturally responsive care for mental, behavioral, and substance use crises

Collaborate with DCSD staff and community partners to strengthen referral pathways and support smooth transitions to long-term services

Work with the Stabilization Program Manager to maintain high-quality service delivery and program effectiveness through consistent collaboration to identify trends, measure outcomes, and guide program improvements

Provide supervision and consultation to clinicians and peer support specialists, supporting best practices in assessment, care coordination, intervention, de-escalation, and follow-up

Conduct field observations to offer feedback, coaching, and professional development

Support onboarding and ongoing training for Care Navigation staff

Ensure compliance with all regulations and maintain accurate documentation related to supervision, client care, and program monitoring

Contribute to strategic planning and departmental initiatives focused on performance, continuous improvement, and supportive organizational culture

Qualification

Licensed Clinical Social WorkerLicensed Clinical Mental Health CounselorLicensed Marriage Family TherapistLicensed Clinical Addiction SpecialistMaster's degree in social workFive years of experienceTrauma-informed carePerson-centered careCulturally responsive careCoachingOnboardingTrainingCompliance with regulationsTeam collaborationDocumentation skills

Required

Master's degree in social work, psychology, or related human services field. (PhD or PsyD will also be considered)

Five years of experience related to assignment

License in one of the following: Licensed Clinical Social Worker (LCSW/LCSWA), Licensed Clinical Mental Health Counselor (LCMHC/LCMHCA), Licensed Marriage Family Therapist (LMFT/LMFTA) or Licensed Clinical Addiction Specialist (LCAS/LCASA)

A current valid North Carolina Class C Driver's license with a satisfactory driving record or if from outside of the State of NC, the willingness and ability to obtain one within 60 days of hire

Benefits

12-13 paid holidays per year

13 standard work days of vacation per year

13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

2 weeks paid military leave per year

Medical, dental, vision, and supplemental life insurance plans

State and City retirement plans

Short and long term disability plans

Paid temporary disability leave for specified conditions

City contribution of 13.6% into the N.C. State Retirement System

Paid funeral leave

Employee Assistance Program - personal and family counseling

Paid life insurance equal to annual salary

48 hours for volunteer work each year

4 hours parental leave each year

Workman's Compensation Insurance

457 Deferred Compensation Plans

401(k) retirement plan (5.0% of salary)

State retirement plan effective first day of the month following date of hire

Health insurance effective first day of the month following date of hire

Dental and life insurance, after one year of service

Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service