CSG · 1 week ago
Manager, Business Continuity
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $167K/yr
5+ years expCSG is a company that empowers businesses to create exceptional customer experiences. They are seeking a Manager of Business Continuity to oversee the enterprise-wide Business Continuity program, ensuring operational resilience and compliance through governance, testing, and stakeholder engagement.
Business DevelopmentBusiness Process Automation (BPA)SaaSSoftware
Responsibilities
Plan quarterly testing calendars, owner engagement cadences, and change checkpoints to meet enterprise readiness goals
Maintain the Business Continuity activity schedule by tracking plan attestations, quarterly policy updates, and annual testing commitments to ensure compliance
Prepare audit evidence packages and respond to auditor inquiries to demonstrate adherence to Business Continuity standards
Coordinate responses to customer RFPs by compiling program practices and evidence to support new business proposals
Coach analysts on analysis, exercise facilitation, and validation techniques to build consistent capability across the team
Review plan quality and test evidence through structured peer reviews to increase assurance before audits or incidents
Support incident leaders by assigning liaisons and ensuring plan activation steps are followed to speed stabilization
Track remediation from tests and incidents through to closure to reduce recurring issues
Support ESG reporting activities by coordinating data inputs and contributing to annual disclosures as needed
Qualification
Required
Bachelor's degree in Accounting, Business, Finance, Information Systems, related field or equivalent experience
5+ years in BCM, Disaster Recovery, or Operational Resilience
Experience managing teams and cross-functional programs
Knowledge of Business Continuity Management principles, frameworks, and standards (e.g., ISO 22301, NIST)
Knowledge of risk assessment methodologies and Business Impact Analysis processes
Knowledge of SaaS tools for BCM (e.g., Fusion) and related technologies
Knowledge of incident response, disaster recovery, and resilience strategies
Strong analytical and problem-solving skills for evaluating continuity risks and solutions
Excellent communication and facilitation skills for engaging stakeholders and leading exercises
Project management skills to plan, execute, and track BCM activities and remediation
Technical skills to leverage BCM tools and interpret system recovery requirements
Documentation and reporting skills for audits, compliance, and leadership updates
Ability to read, write, speak and understand the English language in a business environment
Benefits
Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Company
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$375M2025-10-29Acquired
2023-09-06Post Ipo Debt· $375M
1996-02-28IPO
Leadership Team
Brian Shepherd
President, CEO and Board Member
Jeremy Van Haren
Chief Technology Officer
Recent News
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