Ayers Basement Systems · 1 day ago
Inside Production Coordinator
Lansing, MI
Contract
Onsite
Entry Level
1+ years expAyers Basement Systems is committed to redefining the industry through innovation and excellence. The Inside Production Coordinator is responsible for overseeing sold jobs from initiation to completion, ensuring effective communication with customers and coordination with production teams.
Renewable EnergySolar
Responsibilities
Works to meet or exceed department KPIs
Ensures crews have what they need to be successful at their installations, including communicating accurately and timely about job details, coordinating utility locates, preparing any special needs of an installation, etc
Serves as a point of contact for customers, including answering questions, scheduling installations, confirming installations, project timelines, project updates or changes, providing contract deliverables, assuring quality, solving problems, etc
Coordinates all paperwork, contracts, data entry, and correspondence regarding all job proposals sold and ensure they are accurate, timely, and completed according to Company procedure
Ensures compliance with all local regulations and requirements for permits and other legal documentation, ensuring they are approved and fully documented before work begins
Reviews and analyzes production reports to assess project progress, materials usage, and permit status, making improvements where needed
Resolves customer concerns and logistical issues promptly, using problem-solving abilities to prevent delays or project disruptions
Monitors project budgets and resource allocation to ensure project logistics stay on track and within budget
Ensures customers have a remarkable experience
Lives out the company’s purpose, mission, and values
Provides customers with a remarkable experience
Any and all duties as assigned by supervisor
Qualification
Required
1 or more years' experience in project management and/or customer service OR a combination of education and experience
High school diploma or GED
Knowledge of project management and/or customer service principles and practices
Skill in organizing large amounts of technical information, various project details, and a customer database
Skill in operating a personal computer and programs
Proficient in Microsoft Office Suite, project management tools, and other relevant software
Ability to detect/recognize information in written materials and on computer screen 75-100% of time
Ability to perform accurate data entry
Ability to understand, speak, read, and write in English
Excellent interpersonal and communication skills, capable of managing relationships with customers, vendors, and internal teams
Exceptional organizational and problem-solving abilities with a focus on continuous improvement
Ability to handle complex project coordination, resolve conflicts, and make critical decisions to keep projects moving forward
Highly motivated, proactive, and able to work independently and as a team
Company
Ayers Basement Systems
Ayers Basement Systems is a basement waterproofing, crawl space & foundation repair contractor in Michigan.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ed K.
Chief Executive Officer
Company data provided by crunchbase