EMR Help Desk jobs in United States
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Jobs via Dice ยท 1 day ago

EMR Help Desk

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking an EMR Help Desk professional to provide support for Epic EMR and MyChart. The role involves technical support in a help desk environment, writing knowledge base articles, and using ticketing systems.

Computer Software

Responsibilities

Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)

Qualification

Epic EMR supportMyChart supportServiceNowHelp desk experienceKnowledge base writing

Required

Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)

Preferred

ServiceNow experience

Company

Jobs via Dice

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