Inova Health · 20 hours ago
Patient Financial Services Representative 4 - Financial Support (Bilingual)
Virginia, United States
Full-time
Onsite
Mid Level
3+ years expInova Health is a leading nonprofit healthcare provider in Northern Virginia, seeking a dedicated Patient Financial Services Representative 4 - Financial Support. This role involves managing claims processing, ensuring timely submission and follow-up, and providing guidance to team members.
GeneticsHealth CareMedical
Responsibilities
Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence
Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed
Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity
Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs
Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt
Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards
Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures
Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager
May perform additional duties as assigned
Qualification
Required
Education: Associate Degree or an additional three years of experience appropriate to the position under consideration
Experience: 3 years of Experience in revenue cycle, finance, customer service or data analytics
Preferred
Demonstrated experience in financial support functions, such as patient financial counseling, benefits education, financial assistance programs, and payment plan coordination
Strong knowledge of payer requirements, authorizations, denials, and appeals processes
Proficiency with electronic medical record and billing systems (e.g., Epic or similar platforms)
Excellent communication, problem-solving, and customer service skills
Bilingual (English and Spanish) preferred to better support a diverse patient population
Benefits
Medical, dental and vision coverage, and a robust team member wellness program
Inova matches the first 5% of eligible contributions – starting on your first day
Offering up to $5,250 per year in education assistance and up to $10,000 for student loans
Offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost
Offering paid time off, paid parental leave, and flexible work schedules
Company
Inova Health
We are Inova, Northern Virginia and the Washington, D.C. metropolitan area’s leading nonprofit healthcare provider.
10001+ employees
H1B Sponsorship
Inova Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (16)
2023 (17)
2022 (7)
2021 (11)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$9.5MKey Investors
National Institutes of Health
2016-10-03Grant· $9.5M
Leadership Team
John Niederhuber
CEO Inova Translational Medicine Institute
Recent News
2025-09-15
Company data provided by crunchbase