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Maryland Oncology Hematology · 1 day ago

Patient Service Representative

Arlington, VA

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

Maryland Oncology Hematology is seeking a Patient Service Representative to perform general medical office functions. The role involves communicating with patients, scheduling appointments, and ensuring accurate information is maintained in the system while providing excellent customer service.

Health CareHospitalMedicalOncology

Responsibilities

Answers phones for a fast paced office incoming calls and asks appropriate questions to assess patients’ needs. Taking efficient messages with proper information. Obtains, receives and documents accurate and thorough information when taking messages or redirects calls appropriately. Schedules appointments as applicable. Average of 100-125 patients per day

Works closely with clinical staff

Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow up, or problem solving as needed

Ensures all insurance, demographic and eligibility information is in the system

Schedules return appointments for patients including for the infusion room

Order entry as ordered by MD

Submits electronic tasks for pre-authorization of services and/or referrals

Schedules new treatments as directed by supervisor

Provides patients with appointment details such as time, location, directions, and instructions. Maintains and updates physician schedules ensuring patients are scheduled property. Works in conjunction with the nurses/P.A to accommodate scheduling requests

Provides coverage for other coworkers for lunches vacation and illness

Provides excellent customer service to patients and families. Demonstrates compassion and empathy

Monitors the receipt and indexing of faxes received, scans documents as needed. Sends faxes as ordered

Other duties as assigned or requested

Qualification

Medical office experienceElectronic Medical RecordsMedical terminologyOncology experienceMicrosoft Office proficiencyCustomer serviceAdaptabilityConfidentiality