Apply on Employer Site

Mental Health Resource Center, Inc. · 15 hours ago

Bachelor's Level System of Care Specialist

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

Mental Health Resource Center is a not-for-profit organization providing a range of mental health and behavioral health care services. The System of Care Specialist coordinates referrals and resources, linking individuals to appropriate services to enhance care transitions and prevent unnecessary hospitalizations.

Health CareMental HealthNon ProfitTherapeutics

Responsibilities

Acts as the centralized coordinator for all referrals, ensuring individuals are connected to appropriate MHRC services or external supports in a timely and efficient manner. Tracks and follows up on referral outcomes to ensure no gaps in service delivery

Facilitates collaboration across behavioral health, medical, and social services to holistically address the individual’s needs

Builds trust and rapport with individuals and their natural supports through proactive communication and follow-up. Encourages the involvement of chosen supports to foster recovery and community stabilization

Utilizes structured tools and criteria to ensure referrals align with evidence-based care pathways

Ensures seamless transitions between service providers by facilitating warm handoffs and maintaining continuity of care

Identifies and addresses Social Determinants of Health (SDOH) barriers such as transportation, access to identification, and housing

Serves as an advocate for individuals by ensuring access to appropriate services and resources, addressing barriers to care, and supporting timely resolution of coordination challenges

Monitors referral outcomes, analyzes data trends, and identifies areas for improvement to meet quality and performance standards

Identifies high-risk individuals and connects them to preventive services and supports to reduce unnecessary hospitalizations

Works with multidisciplinary teams to standardize care coordination practices, address service gaps, and support MHRC’s mission of community stabilization

Serves as a liaison to community partners, providing education on MHRC services, referral pathways, and available resources

Engages in outreach activities to strengthen partnerships and build awareness of MHRC’s comprehensive services

Participates in quality improvement initiatives to enhance referral processes, reduce delays, and align with best practices

Ensures all documentation is completed accurately and timely, meeting organizational and regulatory compliance standards

Qualification

Bachelor's Degree in Social WorkExperience in human servicesEHR systemsMicrosoft OfficeCommunication skills

Required

Bachelor's Degree in Social Work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and development)

One year of experience working in human services or a mental health related field

Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment

Must complete competencies assigned to position as outlined in the Orientation Competency Form

Proficiency in Microsoft Office, Outlook and use of the Internet

Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including patients, families, caregivers, community service providers, supervisory staff and other department professionals