GHJ Search and Staffing ยท 1 day ago
Call Center Representative
United States
Part-time
Remote
Entry Level
1+ years expGHJ Search and Staffing is a company focused on providing exceptional support to clients' customers. As a Call Center Representative, you will be responsible for managing customer interactions and resolving inquiries effectively while working remotely.
Staffing & Recruiting
Responsibilities
Handle inbound and outbound customer calls professionally
Provide product information and service assistance
Address customer concerns and resolve issues effectively
Maintain positive customer relationships through excellent service
Document customer interactions and transactions accurately
Follow communication procedures and guidelines
Escalate complex issues to appropriate departments
Meet personal and team performance metrics
Participate in ongoing training and development
Provide feedback on process improvements
Stay updated on product knowledge and service protocols
Maintain confidentiality of customer information
Qualification
Required
Excellent verbal and written communication skills
1+ years of customer service or call center experience
High school diploma or equivalent (required)
Reliable high-speed internet connection for remote work
Basic computer literacy and typing skills
Familiarity with CRM systems and call center software
Ability to navigate multiple systems simultaneously
Comfort with remote collaboration tools
Strong problem-solving and active listening skills
Patience and empathy when dealing with customers
Ability to work independently in a remote environment
Professional demeanor and positive attitude
Benefits
Remote Flexibility
Health Benefits
Career Development
Supportive Team
Company
GHJ Search and Staffing
GHJ Search and Staffing is the recruiting arm of GHJ, a national accounting and advisory firm.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase