Centene Corporation ยท 5 days ago
Sales Auditor
Michigan, United States
Full-time
Hybrid
Entry, Mid Level
$23.23/hr - $39.61/hr
2+ years expCentene Corporation is transforming the health of our communities, one person at a time. They are seeking a Sales Auditor responsible for providing auditing and tracking support to the MeridianCare Sales Leadership Team, which includes oversight of member interactions with call center staff and developing auditing metrics.
Hospital & Health Care
Responsibilities
Complete weekly report cards for Inside Sales and Agent Hotline
Develop consistent auditing metrics for call center staff utilizing call center software and Sentinel Elite
Create and maintain library of calls that can be utilized for training
Audit all inbound and outbound communications with members, prospective members and agents
Complete weekly call audits of external vendors
Make recommendations for process improvement and training opportunities
Create and present reporting based on auditing trends and findings
Work closely with leadership team to ensure consistency across the MeridianCare Sales department
Evaluate new hire readiness based on call audits
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
A High School or GED
2+ years of experience in a call center
Other knowledge of customer service expectations related to quality and service
Other knowledge of HIPAA regulations
Auditor must obtain their Medicare producers license within 90 days of employment
Preferred
Bilingual in Spanish
A Bachelor's Degree in a related field
Benefits
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Company
Centene Corporation
Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beth Johnson
President and CEO, Coordinated Care
Clyde White
President & CEO (New Hampshire Healthy Families)
Recent News
Business Journals
2024-05-06
FierceHealthcare
2024-04-28
Company data provided by crunchbase