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Lovesac · 1 day ago

District Manager, Future Opportunities

Stamford, CT

Full-time

Hybrid

Mid, Senior Level

$108K/yr - $125K/yr

3+ years exp

Lovesac is a fast-growing furniture company focused on creating adaptable and sustainable furniture solutions. They are seeking a District Manager who will oversee store locations, drive sales performance, and lead high-performing teams in a customer-centric culture.

Consumer GoodsE-CommerceFurnitureRetail

Responsibilities

Develop and execute strategies to achieve district goals and key performance indicators

Analyze sales trends and customer insight data to identify growth opportunities and take action

Conducts in-depth store visits weekly to ensure exceptional customer experience standards are being met

Implement and drive promotional and financing initiatives to drive traffic and conversion

Focus on customer relationship management by leveraging weekly targeted quote reviews to provide further guidance on in-store experiences, product demos, and follow-up outreach

Proactively identifies opportunities, create and execute plans with Store Managers to improve their store’s performance

Monitor competitor activity to enhance market position

Holds Store Manager accountable to their team’s overall performance and standard KPI expectations leveraging company provided tools

Recruits and hires high performing leaders to meet sales, client satisfaction, operational, and financial goals

Creates an inclusive and engaging onboarding experience for all new Store Managers and teams, ensuring all associates are up to date on training

Sets clear expectations, provides consistent coaching and conduct performance evaluations

Build trust within market to foster a culture of accountability, motivation and continuous learning

Conducts intentional meetings and training to align store teams on business objectives

Develops a bench of high performing leaders for succession planning, and new store openings

Supports our Lovesac Omni Channel Strategy of providing a high quality, best in class customer experience that includes servicing customers through various channels utilizing our selling processes

Champions a customer-centric culture across all locations

Support stores in implementing clientelling CRM strategies to build lasting customer relationships

Resolves all escalated customer issues appropriately and with a sense of urgency

Ensures all stores adhere to company policies, procedures and brand standards

Executes all promotional campaigns, merchandising floorsets and in-store marketing and ensures they are set to company standards

Ensures all staffing needs are met through effective scheduling for designated stores and temporary Lovesac events located within third-party environments

Consistently follows company-wide internal processes to support brand consistency. Ensures store standards are supported, including merchandising, marketing, cleanliness, backroom organization, and safety following Company operating policies and procedures

Ensures inventory integrity and accuracy in all stores always protecting company assets

Consistently follows and ensure teams are following all company-wide internal policies

Leads quarterly and annual performance and development reviews for Associates

Manages performance, taking proper and corrective action in partnership with People Team and following company policies and procedures

Acts with integrity and trust, modeling behavior that respects our Associates, peers, and customers following the core values of our company

Perform any other reasonable duties for this role as requested by management

Qualification

Multi-unit retail managementCustomer relationship managementSales performance analysisMicrosoft Office proficiencyCRM tools proficiencyTeam developmentCustomer-centric cultureOperational excellenceLeadership skills

Required

Bachelor's Degree preferred

3+ years of multi-unit retail management experience in a customer-centric and sales-driven environment

Background in clientelling, product demonstrations and customer relationship management

Must have a valid driver's license, a clean driving record free of major violations, access to a reliable vehicle for work-related travel along with current vehicle insurance

Proven track record of exceeding sales targets and driving business growth

Proficiency required in Microsoft Office: Word, Excel & PowerPoint

Proficiency in CRM tools, sales reporting systems and retail operations software

Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook

Must demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property

Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse

Our stores are open 7 days a week and will require morning, evening, weekend, and holiday availability

Must be able to travel, as required by the Company in its sole discretion, for weekly travel to stores within the designated market, required company meetings and conferences using various forms of transportation

Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines

Must be able to travel up to 75% of each week using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits)