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Public Consulting Group · 4 days ago

Surveyor/Investigator - Adult Care Facilities (Non-Clinical role) - NYC

United States

Full-time

Remote

Entry, Mid Level

$62K/yr - $87K/yr

1+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The role involves conducting investigations in Adult Care Facilities and requires collaboration with nursing professionals while adhering to established protocols.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned

Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to:

Interviewing residents, staff, and witnesses

Conducting records reviews

Site inspection

Investigation closure process

Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria

Participate in closures and emergency events as assigned

Attend and complete all training, both in person and remotely, as required

Obtain Surveyor Minimum Qualifications Test Certification within one year of employment

Professionally represent PCG and the NYSDOH

Qualification

Surveyor Minimum Qualifications Test CertificationSocial Work experienceInvestigation experienceMS Office proficiencyCultural respectCritical thinkingActive listeningInterpersonal skillsOrganizational skillsCommunication skillsTeamwork

Required

Ability to work both independently and as a part of a team

Ability to think critically, incorporating multiple factors into larger concepts

Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures

Ability to effectively use active listening and interviewing skills

Superior organizational and interpersonal skills

Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully

The ability to function as a part of a diverse work team

Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration

Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures

Strong verbal and written communication skills

Compassionate and people-oriented

Proficient with MS Office: Word, Excel, Outlook, PowerPoint

Must have a reliable internet connection

Must have a valid driver's license and reliable transportation to travel to on-site facility and regional office locations

Social Worker with a master's degree in social work or master's degree in a related field with one (1) year social work experience or a Bachelor's Degree in social work plus thirty (30) graduate credits; or a Bachelor's degree in a field related to social work with two (2) years of survey or investigation experience or

Pharmacist, currently licensed and registered in New York State to practice pharmacy, with one year (1) survey or investigation experience or

Dietitian-Nutritionist currently registered in New York State with one (1) year survey or investigation experience or

An individual with a bachelor's degree in dietetics with satisfactory completion of the requisite dietetic internship having taken place in a healthcare facility or

New York State licensed private investigator, currently licensed and registered or

New York State police officer with two (2) years of investigation experience