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Wells Fargo · 2 days ago

Senior Operations Processor

Chandler, AZ

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Wells Fargo is seeking a Senior Operations Processor within Commercial Banking Operations. The role involves supporting operations in complex business and customer support initiatives, utilizing technical expertise to resolve issues, and collaborating with colleagues to achieve operational goals.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance

Use technical expertise in the designated area and resolve escalated issues

Provide feedback and present ideas for improving or implementing processes and customer support

Perform complex operational and customer support initiatives within Operations functional area

Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures

Apply technical knowledge and expertise to perform work and action requests

Provide subject matter expertise and interpretation of procedures to staff

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Qualification

Operations support experienceCall center experienceHogan experienceData entry experienceMS Excel proficiencyQuick learnerCommunication skillsIndependent workOrganizational skillsPositive attitude

Required

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education