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Ampcus Inc · 4 months ago

Technology Trainer

New York, NY

Full-time

Hybrid

Entry Level

1+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a highly motivated Technology Trainer to empower older adults through technology by delivering curriculum-based virtual sessions and providing tech support. The role involves teaching, creating supportive learning environments, and engaging with participants to apply digital skills in everyday life.

Data ManagementInformation Technology

Responsibilities

Teaching technology courses virtually and in-person using the OATS curriculum and approach

Creating a comfortable and supportive learning environment

Offering personalized support to callers on the Senior Planet hotlines

Making outbound calls to Senior Planet members

Maintaining professionalism at all times

Representing and promoting Senior Planet culture and opportunities to course participants

Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc

Coordinating with site staff, including site visits, graduations, etc

Submitting paperwork in a timely manner

Collecting surveys and evaluations

Entering data into Salesforce database

Participating in trainer meetings and other training events

Recruiting participants, as needed

Participating in special projects, as needed (ex. outreach, curriculum, etc.)

Supervising volunteers who assist classes, as needed

Qualification

Teaching experienceTechnology proficiencyCommunication skillsTime-management skillsPatienceBilingual (English/Spanish)Bilingual (English/Mandarin)FlexibilitySense of humor