Caterpillar Inc. · 16 hours ago
Sr Service Engineer - Reliability
Tucson, AZ
Full-time
Onsite
Mid, Senior Level
$126K/yr - $189K/yrCaterpillar Inc. is a global team focused on creating sustainable communities through innovation. The Sr Service Engineer - Reliability plays a critical role in improving physical availability across global mining operations by managing product issues and enhancing product health through data analytics and collaboration with regional teams.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Collect, score, and rank top RI product issues globally
Partner with RI product groups and regional teams to resolve priority issues
Create and deliver issue reporting for RI leadership and product groups
Lead containment efforts for critical product issues in collaboration with field teams
Drive execution of corrective actions to ensure timely resolution and prevent recurrence
Analyze product health trends leveraging available service data tools
Guide strategic use of leading indicators to assess fleet performance and availability
Advise regional, dealer, and internal teams on service data management strategies
Identify and advance opportunities to optimize service
Serve as subject matter expert on component life and durability data
Build lifecycle cost models based on actual component life and application severity
Identify gaps in component durability and drive improvements with the product groups
Qualification
Required
Experience as a former Technical Representative or similar field-based role experienced in Caterpillar and dealer product support practices
Strong analytical mindset with experience in data visualization and reporting
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Knowledge of customer service concepts and techniques
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients
Ability to communicate across the enterprise and to leadership through practical communication concepts
Ability to work full-time at the Tucson, AZ or Peoria, IL office
Ability to travel up to 25%
Preferred
Mining industry experience
Solid understanding of global quality standards
Power BI and Snowflake experience preferred
Familiarity with Caterpillar's product reliability systems and proficiency with the tools
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
Morningstar.com
2026-01-09
2026-01-09
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