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ETalentNetwork · 4 months ago

Non-Clinical - Administrative - Patient Access Representative

Chicago, IL

Full-time

Onsite

Entry Level

2+ years exp

ETalentNetwork is a company seeking a Patient Access Representative to join their team in Chicago, IL. The role involves providing exceptional customer service to patients, managing patient information, and ensuring compliance with HIPAA regulations while scheduling appointments and addressing patient concerns.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere

Responds to questions and concerns

Forwards, directs, and notifies Team lead or Operations Coordinator of extraordinary issues as necessary

Maintains patient confidentiality per HIPAA regulations

Provides exceptional customer service to patients which establishes a positive first impression of Northwestern Medicine

Exceeds all consumer requests and alerts management of issues or concerns that require escalation

Correctly identifies and collects patient demographic information in accordance with organization standards

Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner

Reaches out to patients to schedule an appointment as defined

Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails

Inform patients of any issues with securing the financial account for their encounter

Completes out-of-pocket estimations as requested by patients

Provides training and education as needed

Manages work schedule efficiently, completing tasks and assignments on time

Completes other duties assigned by manager

Cross raining between various departments will take place to ensure coverage

Participates in Quality Assurance reviews to ensure integrity of patient data information

Uses effective service recovery skills to solve problems or service breakdowns when they occur

Utilizes department and hospital policies and procedures to complete assigned tasks

Adheres to all department policies and compliance requirements

Avoids putting patients in financial or safety risk

Other duties as assigned

Qualification

Customer service experienceCommunication skillsData entry proficiencyHealthcare experienceMulti-taskingBasic computer skillsAdditional language skillsHealthcare finance experience