IT Release & Major Incident Manager: 25-06381 jobs in United States
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Akraya, Inc. ยท 3 months ago

IT Release & Major Incident Manager: 25-06381

positionDallas, TX
timeFull-time
remoteOnsite
senioritySenior Level
money$45/hr - $50/hr

Akraya is an award-winning IT staffing firm, and they are seeking an IT Release & Major Incident Manager to ensure seamless IT releases and effective major incident management. The role involves collaborating with cross-functional teams and senior stakeholders to minimize disruptions and drive continuous improvement in release and incident management processes.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles
Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics
Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution
Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders
Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices

Qualification

Release ManagementIncident ManagementStakeholder CommunicationITILJira-Confluence

Required

Proven experience in both Release Management and Major Incident Management
Strong stakeholder management and communication skills
Proficiency in tools such as Jira, Confluence, ServiceNow, and PagerDuty
IT background with a solid understanding of ITSM platforms and ITIL Change Management practices

Preferred

ITIL certification is a significant plus

Company

Akraya, Inc.

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Akraya stands as a preeminent provider of IT consulting and staffing services, chosen by leading technology-based companies across the United States.
dateFounded in 2001
location
Santa Clara, California, USA
people-size201-500 employees
web-link
http://akraya.com

H1B Sponsorship

Akraya, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (5)
2022 (12)
2021 (10)
2020 (13)

Funding

Current Stage
Growth Stage

Leadership Team

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Amar Panchal
Founder
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Recent News

PR.com
Akraya Inc. Recognized as the #1 Best Place to Work in the Bay Area
2023-06-23
Company data provided by crunchbase