Alliance Technical Group · 1 day ago
Support Engineer I
Pensacola, FL
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expAlliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide. They are seeking a Support Engineer I to provide top-tier technical assistance and service to their customers.
Customer ServiceInformation Technology
Responsibilities
Respond to inbound phone calls, online chats, and email requests for customer support
Troubleshoot and resolve technical issues by replicating problems, isolating root causes, identifying and testing solutions, and guiding customers through implementation
Document and track support cases throughout their lifecycle
Prioritize and manage your workload to meet customer support goals
Keep customers informed of progress and resolution steps
Contribute to the knowledge base by documenting solutions to common issues
Report product enhancement requests or defects to the appropriate internal teams
Communicate updates, bug fixes, and new product enhancements to customers
Participate in webinars and user group presentations
Qualification
Preferred
Bachelor's degree preferred (associate degree acceptable)
3–5 years of experience in customer service or technical support (software support experience is a plus)
Ability to install, configure, maintain, and troubleshoot complex software products is a strong advantage
Excellent communication skills, including the ability to convey technical information clearly and handle urgent situations professionally
Ability to work collaboratively in a fast-paced environment
Proven track record as a top performer and team player—humble, hungry, and people-smart
Benefits
Casual Work Environment
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
401(K) Plan with Competitive Match
Continuing Education and Tuition Assistance
Employer-Sponsored Disability Benefits
Life Insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
Profit Sharing or Individual Bonus Programs
Referral Program
Per Diem & Paid Travel
Employee Discount Hub
Company
Alliance Technical Group
Alliance is a new kind of environmental services company—powered by innovation, focused on service, and committed to client success.
1001-5000 employees
H1B Sponsorship
Alliance Technical Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Align Capital Partners
2016-11-29Series Unknown
Leadership Team
Chris LeMay
Chief Executive Officer
Tyler Rudman
Chief Financial Officer
Recent News
Business Wire
2026-01-06
Company data provided by crunchbase