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Guardian Flight, LLC · 1 day ago

Program Manager

Honolulu, HI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Guardian Flight, LLC is committed to providing care to the world at a moment's notice, focusing on emergency and patient relocation services. The Program Manager will coordinate daily activities, supervise staff, and oversee financial and marketing functions at the assigned base to ensure efficient operations and high-quality medical care.

Air TransportationEmergency MedicineHealth CareMedicalProfessional Services

Responsibilities

Coordinates the daily base activities of the Flight Nurse and Flight Paramedics by stopping by the base a minimum of three times a week, exceptions will include PM's with multiple bases or business related activities which preclude the visits

Collaborates with Base Pilot Supervisor for pilot activities

Assures proper coverage for all medical shifts

Secures replacement staff for all work absences

Reviews electronic payroll of medical crew for accuracy and submits for approval before the stated deadline

Receives medically related flight problems or issues from medical crews, aviation staff, communications center staff, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution

Recommends and implements changes to improve efficiency and effectiveness of medical staff and base performance

Assures proper use, maintenance, and repair of medical equipment and supplies

Participates in the evaluation of new equipment/supplies and oversees inventory and supplies

Oversees the base spending, remains within budget for the base and submits the required reports as defined by policy

Responsible for the maintenance and organization of facilities

Conducts in conjunction with the Safety Officer monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department

Ensures crew members follow policy for work related injuries and exposures

Submits detailed reports to the SPD and RDBO, as requested

Collaborates with the appropriate Educator and Medical Director to resolve any deficiencies

Collaborates with the Communications Supervisor and the RDBO on Communications Center issues

Reviews monthly CQI reports refers those with deficiencies to appropriate Educator, Medical Director or Director of Clinical Care Services

Delegates assignments and holds employees accountable for work completion

Develops individuals medical crew members talents by promoting professional growth, education, involvement, and decision making

Accountable for medical crew licensure, certifications, and clinical requirements

Ensures the required credentials are submitted by the base staff to the corporate office and a copy is kept at the base

Collaborates with Base Clinical Lead (BCL) to ensure assigned staff has the required OSHA training and TB testing to meet corporate and government compliance

Ensures narcotic counts are completed per policy; all staff document narcotic use per policy; and reports any discrepancies immediately to the SPD, RDBO and HR

Interviews and hires candidates for Flight Nurse and Flight Paramedic positions at the assigned base

Assists new employees with completion of the orientation process. Monitors new employee performance by assigning a preceptor and working closely with the BCL to ensure successful transition into the position, throughout the orientation process

Prepares annual employee evaluations for assigned medical staff

Carries out disciplinary action with input from the SPD, RDBO and Human Resources

Resource for the dissemination of new information and problem resolution for the medical staff

Carries out supervisory responsibilities in accordance with the company's policies and applicable laws

Participates in the interview process for the selection of pilots and mechanics to be assigned to the base as requested

Collaborates with the Base Pilot Supervisor and Base Mechanic to ensure the highest level of aircraft reliability and seeks assistance from the SPD and/or RDBO as needed

Collaborates with the Base Mechanic when scheduling maintenance to minimize out of service (OOS) time

Collaborates with the Base Pilot Supervisor and Base Mechanic for issues involving aviation or maintenance personnel

Collaborates with the Base Pilot Supervisor on the inventory and maintenance of flight helmets assigned to the base

Identifies and establishes strong business relationships with all customers within the assigned area

Coordinates customer relations/marketing activities for the base staff

Ensures that relationship building activities occur with each customer through personal visits from the Program Manager

Orders marketing supplies per company policy within approved budget and ensures appropriate use of these supplies

Provides approval for all PR activities involving use of the base aircraft

Attends local and regional EMS/Hospital/advisory group meetings

Other essential functions as assigned

Qualification

Leadership experienceCommunication skillsOrganizational skillsProject managementProblem-solvingComputer literacyInterpersonal skills

Required

High school diploma or equivalent

Must have a valid Driver's License

Must possess exceptional communication and interpersonal skills to effectively deal with staff and present information to management, public groups, and hospital/EMS/911 agencies

Possess efficient project/task completion and exceptional organizational skills

Ability to define problems, collect data, establish facts, and draw valid conclusions

Possess the ability to elicit staff involvement, and positive approach to problem solving

Ability to read, analyze and interpret health and flight-related journals, operational reports, and job specific legal documents

Computer literacy required