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Citizens · 17 hours ago

Collection Recovery Senior Specialist

Johnston, RI

Full-time

Onsite

Senior Level

Citizens is more than just a bank; it offers a fulfilling career with exciting challenges. The Collection Recovery Senior Specialist will handle customer calls, provide solutions for financial hardships, and support junior staff while driving improvements in collection and recovery metrics.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Acts as a subject matter expert (SME) in a specialized area of collections/recovery business

Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure

Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections

Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections

Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management

May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management

Qualification

Collections expertiseNegotiation skillsCommunication skillsSystems knowledgeTeam-orientedOrganizational skillsActive listeningFast-paced performance

Required

Strong phone communication, active listening, and negotiation skills

Demonstrated ability to thrive in a team-oriented environment

Excellent organizational skills and ability to perform in a fast-paced, high-volume setting

Preferred

High School Diploma or equivalent

Strong verbal and written communication skills

Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828