Scalence L.L.C. · 3 days ago
Job Opportunity for Telecommunications Specialist with our Federal Client
Raleigh, NC
Full-time
Hybrid
Mid Level
$28/hr - $30/hr
3+ years expScalence L.L.C. is seeking a Telecommunications Specialist to provide technical support for various telecommunications services. The role involves administering network service requests, performing data analysis, and coordinating network service installations while working closely with vendors and management.
Information Technology & Services
Responsibilities
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software
Schedule and coordinate network service installations based on project specifications
Report and track daily tasks in Excel spreadsheets
Follow ServiceNow tickets to closure
Perform data analysis, capture, and review of metrics, and provide management reports as requested
Managing extraction of data from ServiceNow to create next-day reports of outages
Coordinating new upgrades and enhancements
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
Responsible for the ordering, tracking, and overall coordination require for circuit installations
Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls
Using provisioning tools to process customer service orders and activate service
Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
Maintain a keen understanding of all vendors SLA's
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
Work Service Now Trouble Tickets and drive to closure
Qualification
Required
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
Minimum of 3 years of applicable network experience and support
Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
Strong customer service experience as you will be instrumental in establishing customer relationships
Experience with Service NOW
Proficient with MS Office Suite, especially Excel and Teams
Strong organizational skills
Excellent communication skills, both written and verbal
Strong project coordination skills and ability to manage multiple activities at the same time
Trouble shooting knowledge of router, switch and modem connections and setup
Remote connections using VPN, Putty and or SSH
MUST be flexible and willing to work on-call, overnights and weekends as needed
Preferred
Prior T2 network support experience is a plus
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase