IT Operations Analyst jobs in United States
info-icon
This job has closed.
company-logo

Global Technical Talent, an Inc. 5000 Company · 1 day ago

IT Operations Analyst

positionLexington, SC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Global Technical Talent is a minority-owned staffing firm and a subsidiary of Chenega Corporation. They are seeking an IT Operations Analyst to provide first-level technical support in a high-volume Technology Service Desk environment, serving as a single point of contact for technical issues and general inquiries.

CRMHuman ResourcesInformation TechnologyStaffing Agency
check
Senior Management

Responsibilities

Respond to inbound calls and emails for technical support and general inquiries
Provide first-level troubleshooting for hardware, software, applications, and access issues
Accurately document issues using ticketing systems
Escalate issues appropriately and follow up with support teams and end users
Identify and escalate wide-impact or potential outage issues
Recognize trends and opportunities for process and service improvement
Build and maintain proficiency across supported systems and applications
Deliver a high-quality colleague experience with a focus on first-call resolution
Meet performance metrics related to productivity, quality, and customer interaction

Qualification

Technical troubleshootingCustomer serviceMicrosoft Office 365Ticketing system experiencePunctualityDesire to learnCall center experienceTyping speedCommunication skillsTeamwork

Required

Above-average computing and navigational skills
Customer-facing experience in a call center or technical support environment
Strong customer service and communication skills
Ability to work effectively both independently and as part of a team
Working knowledge of Microsoft Office 365 (Word, Excel, OneNote, PowerPoint)
Typing speed of at least 30 WPM
Willingness to work 5 days per week onsite
Strong desire to learn and grow in IT
Technical troubleshooting or tech-support call center background
Completion of required Knockout Questionnaire prior to submission
Access to a mobile device for multi-factor authentication
Availability for onsite interviews and reliable transportation (no public transit available)
High School Diploma required
0–2 years of related experience

Preferred

Associate's degree or technical certification preferred
IT Help Desk or ticketing system experience
General knowledge of PC hardware and components
Familiarity with environments supporting: Windows 10, Browsers (Edge, Chrome, Firefox, Safari), Active Directory, Citrix / Remote Access, Azure, Microsoft Teams, Webex, SCCM, Mobile devices (iOS, Android), BYOD, Networking and Wi-Fi concepts

Benefits

Medical, Vision, and Dental Insurance Plans

Company

Global Technical Talent, an Inc. 5000 Company

twittertwittertwitter
company-logo
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
dateFounded in 1999
location
Portsmouth, New Hampshire, USA
people-size201-500 employees
web-link
http://gttit.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Mario Moussa
Director of Strategic Partnerships
linkedin
Company data provided by crunchbase