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Ampcus Inc · 5 months ago

Information Technology - Technology Trainer

New York, NY

Full-time

Hybrid

Entry Level

1+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a passionate individual to empower older adults through technology by delivering curriculum-based virtual sessions and providing tech support. The role involves teaching technology courses, maintaining a supportive learning environment, and engaging with participants to enhance their digital skills.

Data ManagementInformation Technology

Responsibilities

Teaching technology courses virtually and in-person using the OATS curriculum and approach

Creating a comfortable and supportive learning environment

Offering personalized support to callers on the Senior Planet hotlines

Making outbound calls to Senior Planet members

Maintaining professionalism at all times

Representing and promoting Senior Planet culture and opportunities to course participants

Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc

Coordinating with site staff, including site visits, graduations, etc

Submitting paperwork in a timely manner

Collecting surveys and evaluations

Entering data into Salesforce database

Participating in trainer meetings and other training events

Recruiting participants, as needed

Participating in special projects, as needed (ex. outreach, curriculum, etc.)

Supervising volunteers who assist classes, as needed

Qualification

Teaching experienceProficiency with WindowsCommunication skillsIOSSocial mediaPatienceBilingual EnglishBilingual MandarinBilingual SpanishTime-management skillsFlexibilitySense of humor

Required

Experience teaching teenagers, adults, and/or seniors, preferable

Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices

Comfortable traveling to various senior/community centers as needed, when/if safe to do so

Ability to work independently and as part of a training team

Superior time-management skills

Flexibility, patience, and a sense of humor

Minimum of 1 year experience in a professional work setting

Excellent speaking and communication skills

Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish

Company

Ampcus Inc

Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

Founded in 2004

Chantilly, Virginia, USA

1001-5000 employees