LSMA Management, Inc. · 1 week ago
IS Manager
San Bernardino, CA
Full-time
Onsite
Senior Level
5+ years expLSMA Management, Inc. is a healthcare management company seeking an IS Manager to oversee information systems operations. The role involves managing IT service delivery, supervising staff, and ensuring the security and reliability of technology infrastructure to support clinical and business functions.
Government Administration
Responsibilities
Manage daily IS operations, including help desk/service desk processes, ticket triage, escalation, and resolution to meet defined service levels
Supervise, coach, and develop IS staff; conduct performance management, training plans, and workload prioritization
Establish and maintain IS standards, procedures, documentation, and service metrics (e.g., ticket volume, response times, recurring issues)
Coordinate change management activities to reduce downtime and ensure communication to impacted stakeholders
Oversee administration and support for core systems, which may include EHR/EMR, practice management, imaging systems, claims/clearinghouse tools, HRIS, and productivity platforms
Ensure stable operation of network infrastructure, servers (on-prem and/or cloud), end-user devices, telephony/VoIP, and clinical peripherals
Manage user access provisioning and deprovisioning, role-based access controls, and periodic access reviews
Partner with departmental leaders to gather requirements, improve workflows, and support system enhancements, upgrades, and integrations
Support cybersecurity best practices including endpoint protection, patch management, MFA, encryption, secure configuration standards, and vulnerability remediation
Maintain processes to support privacy and security obligations (e.g., HIPAA-related policies, audit requests, incident reporting, and security awareness)
Collaborate with compliance, risk, and leadership on business continuity planning, disaster recovery readiness, and downtime procedures
Manage relationships with technology vendors and service providers; coordinate support cases, contracts, renewals, and performance reviews
Lead and/or support technology projects (implementations, upgrades, site openings/moves, device refresh cycles) including timelines, testing, training, and go-live support
Assist in budget planning, forecasting, and purchasing recommendations for hardware, software, and services
Serve as a key point of contact for technology issues impacting patient care and business operations; provide clear updates and escalation when needed
Translate technical concepts into practical guidance for non-technical teams and ensure end-user training and adoption
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, or a related field
Five or more years of progressive IT/IS experience, including responsibility for system support and infrastructure
Two or more years of experiencing leading teams, projects, or vendor-managed services
Experience supporting healthcare operations and clinical workflows
CompTIA A+. Network +, Microsoft, Cisco, or other healthcare IT/informatics credentials
Team leadership, coaching, and performance management
Incident management, troubleshooting, and structured problem solving
Project coordination (planning, testing, training, go-live support)
Vendor management and contract/service oversight
Technical documentation and process development
Healthcare technology environments and common clinical/business systems (EHR/PM, portals, interfaces)
Networking fundamentals (LAN/WAN/Wi-Fi), device management, and endpoint security concepts
Identity and access management, role-based access, and audit principles
Backup/recovery concepts, downtime planning, and operational resiliency
General cybersecurity practices (patching, vulnerability management, phishing awareness, MFA)
Ability to prioritize competing requests in a fast-paced patient-care setting
Ability to communicate clearly with clinicians, executives, and technical staff
Ability to maintain confidentiality and handle sensitive information appropriately
Ability to analyze trends and implement continuous improvement based on metrics
Ability to work independently and make sound decisions under pressure (including outage situations)
The physical demands described here are represented by those that must be met by an employee to successfully perform the essential functions of this job
The duties of the position may require the employee to sit, stand, and walk for extended periods in an office/clinic environment
Frequent use of hands and fingers for computer and phone operation
Must be able to lift and carry IT equipment up to 25-50 pounds with or without reasonable accommodation
Occasional bending, kneeling, reaching, and crawling in confined spaces to install or troubleshoot equipment
May occasionally work extended hours or be on-call during upgrades, outages, or critical incidents
Adequate vision, hearing, and speech to perform job duties and communicate effectively
Preferred
Prior experience with cyber security programs, audits, risk assessments, or incident response coordination
Company
LSMA Management, Inc.
We’ve seen the stress and toll that poor management takes on practices: the rigid policies, the pressure to prioritize volume over patient relationships and clinical judgment, the operational breakdowns that erode trust.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase