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Miracle-Ear, Inc. · 1 day ago

Front Office Assistant

Pottsville, PA

Full-time

Onsite

Entry Level

$17/hr - $17/hr

2+ years exp

Miracle-Ear, part of Amplifon, is a leader in retail hearing solutions, seeking Front Office Assistants to join their team. The role involves managing customer journeys, supporting store administration, and contributing to the retail sales process to enhance customer experiences and store performance.

Health Care

Responsibilities

Manage the customer journey

Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout

Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone

Drive customer appointments to support store performance by making outbound calls to potential and existing customers

Support store administration and operations

Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins

Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data

Contribute to the retail sales process

Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives

Prepare customer appointments and engage in the sale of hearing aid accessories

Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices

Qualification

Customer service experienceAppointment settingDatabase managementMicrosoft Office proficiencyHealthcare experienceInbound & outbound callsSales motivationAdministrative experience