International SOS · 1 day ago
Operations Coordinator
San Antonio, TX
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expInternational SOS is a global leader in medical and security services. The Operations Coordinator is responsible for coordinating assistance requests and ensuring high-quality service through effective case management while collaborating with medical specialists and other teams.
MedicalNon ProfitRisk ManagementSocial AssistanceTravel
Responsibilities
Provide empathetic quality service to Compass A&H’s customers
Update all cases with the appropriate documentation
Be conscious of the cost effectiveness of the assistance solutions recommended and undertaken
Handle cases and phone calls in an efficient manner, per the Compass protocols and any client specific Standard Operations Procedures
Accurately notifies Compass A&H as defined by agreed protocol and Standard Operations Procedures
Acts as the first point of contact for new and existing cases and serves as the voice of Compass
Maintains all cases in accordance with Compass policies and procedures
Accurately and appropriately initiates activation of Intl.SOS Assistance for evacuations, repatriations, RMR and Security Cases
Activates Aspire Lifestyles for Concierge assistance cases
Ensure the medical team is aware of all actions required during the shift
Executes proper use of escalation protocol without fail
Works with Supervisor / Operations Manager and Security staff for all security related issues
Maintains confidentiality of all patient and/or client information
Maintains a professional environment as evidenced by individual dress, workspace and personal demeanour
Maintains the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift
Actively participates in all transmission sessions with input regarding case actions and direction
Escalates all complaint or perceived complaint cases to the Operations Manager immediately
Action all incoming tasks, emails and correspondence pertaining to active and/or closed cases
Qualification
Required
ONLY APPLY IF YOU HAVE SPANISH PROFICENCY (SPEAK/UNDERSTAND)
Customer service oriented
Team player
Identifies and acts on potential problems and / or difficulties
Demonstrates effective problem-solving skills and lateral thinking
Takes initiative, demonstrates responsibility
Ability to work under pressure, multi-task and prioritize in a timely and effective manner
Ability to write, speak and listen effectively
Fluent English
Fluent Spanish
1 - 3 years of customer service experience
Preferred
Work Experience Preferences: Banking, Insurance, Teaching (a second language), NGO
Company
International SOS
International SOS is the world’s leading medical and travel security services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cobepa
2007-12-01Series Unknown
Leadership Team
Brian Cheah
Head of Commercial
Recent News
Computer Weekly
2025-10-27
2025-07-11
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