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InterSources Inc · 3 months ago

Customer Service Receptionist

Brooklyn, NY

Full-time

Onsite

Entry Level

1+ years exp

InterSources Inc is a Certified Diverse Supplier offering innovative solutions to help clients with Digital Transformations. They are seeking a Customer Service Receptionist to provide excellent customer service to families seeking assistance with enrollment and admissions-related matters in the NYC Department of Education.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow up and documenting in FWC systems

Under the direction of FWC Supervisors, assists with placing students on register at schools

Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools

Assists with collecting family contact information and determine best ways to reach them, home languages, etc

Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment

Serves as a resource to families and students regarding admissions, providing high-quality information and timely responses to inquiries

Provides excellent customer service and support in all instances of working with families

Works on implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations

Assists and participates in student enrollment events, workshops, and information sessions

Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts

Inputs data in various DOE systems including but not limited to ATS, Service Cloud and MySchools, to support application processes

Works in accordance and is familiar with Chancellor's Regulations A101 while using the highest ethical standards

Qualification

Customer service experienceCommunication skillsMicrosoft Office SuiteBilingual proficiencyOrganizational skillsInterpersonal skillsFast-paced environment

Required

Experience in customer service or educational intake environments

Strong interpersonal and communication skills

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above

Preferred

Experience working in the Department of Education and/or educational setting

Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment

Willingness to travel to various Family Welcome Center sites, as needed

Commitment to excellent customer service

Excellent verbal and written communication skills

Knowledge of Microsoft Office Suite (Excel, Outlook, Office 365 applications, TEAMS)

Strong interpersonal and organizational skills

Bilingual proficiency in Spanish or Chinese (Cantonese or Mandarin), or one of the following languages: Arabic, Bengali, French, Haitian Creole, Korean, Russian, Urdu

History of excellent attendance and punctuality

Company

InterSources Inc

Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.

Founded in 2007

Fremont, California, USA

501-1000 employees

https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (5)

2023 (16)

2022 (1)

2021 (7)

2020 (7)