Midwestern University · 2 weeks ago
Account Representative - AZ - Animal Health Institute - Clinic Finance
Glendale, AZ
Full-time
Onsite
Entry Level
2+ years expMidwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The Account Representative is responsible for various front office operations at the Animal Health Institute, providing support to clients, students, faculty, and staff while ensuring excellent customer service.
Higher Education
Responsibilities
Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center
Check in patients curbside as they enter the Animal Health Institute grounds
Schedule appointments for veterinary patients and complete registration for the Equine Bovine Center and the Companion Animal Clinic
Answer phones and direct client questions appropriately
Enter client/patient information into the practice management software
Utilize correct veterinary terminology
Perform cashiering/over the counter payments and collections
Differentiate routine veterinary cases from emergency cases
Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute
Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine
Document appropriate notes in practice management software
Generate receipts to clients
Explain charges/balances to clients
Prepare account adjustments for approval and process refunds
Work extended hours and weekends with flexible schedule
On occasion, animal handling may be required
Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
Provide support for other MWU clinics as needed
Other duties may be assigned
Qualification
Required
High school diploma or GED is required
Must have a minimum of 2 years of experience working in a healthcare setting
Computer proficiency in MS Office (Word, Excel, Outlook) is required
The position requires strict compliance with all policies and procedures
The individual must be able to develop positive rapport effectively
Compassion for pets and people - awareness and understanding of other's reactions
The individual must have the ability to work in a constant state of alertness and safe manner
Must have regular, predictable, in-person attendance
Experience working in a team environment with a high focus on excellent customer service
Ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere
The employee must frequently lift and/or move up to 40 pounds
No inhibiting allergies to animals, hay, or dust
Preferred
Previous experience working in a veterinary animal hospital
Benefits
Medical, dental, and vision insurance plans
Life insurance
Short/long term disability
Pet insurance
Flexible spending accounts including healthcare reimbursement and child/dependent care account
Competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
Tuition reimbursement
Child care subsidy reimbursement program
Identity theft protection
Employee assistance program
Wellness facility on-site with a fully equipped fitness facility
Company
Midwestern University
Founded in 1900, Midwestern University is a not-for-profit graduate institution of higher education offering degrees in the health sciences on two campuses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Baker
Vice President and Chief Academic Officer for Optometry, Pharmacy and Veterinary Education
Kathleen Player
Chief Academic Officer and VP of Health Science Education and VP of Clinic Operations
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