Microsoft · 1 week ago
Operational Excellence and AI Enablement Lead
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$106K/yr - $204K/yr
7+ years expMicrosoft is a leading technology company focused on empowering individuals and organizations. The Operational Excellence and AI Enablement Lead will build and maintain the operating systems for in-product and email channels, ensuring efficient, AI-enabled workflows that enhance customer journeys.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
This role translates channel strategy into a scalable operating system by designing and maintaining SOPs, workflows, templates, and SLAs that reflect customer‑first principles and CGE’s mission
It leads cross‑functional governance by running intake, review, and approval workflows across Engineering, Privacy/CELA, Legal, and Data/Analytics, while maintaining clear escalation paths and a disciplined unblocked cadence
The role drives operational excellence by building and updating end‑to‑end workflow maps for in product and email channels, establishing documentation standards, creating templates and QA processes, and leading adoption and continuous improvement of the operating model
It embeds AI into day‑to‑day execution by identifying practical use cases—including automation, QA, prompts, and personalization, building an AI enablement toolkit, and guiding team fluency through targeted training
The role strengthens leadership visibility through operational dashboards that track reliability, throughput, blockers, and AI impact, and deliver concise operational narratives in executive forums
Qualification
Required
Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience
Preferred
7+ years in program management, marketing operations, digital marketing, or channel operations
Experience navigating Engineering, Privacy/CELA, Legal, and compliance workflows
Strong communication and cross‑functional influence skills
Experience with lifecycle/email marketing, digital experience orchestration
Familiarity with AI‑assisted workflows and marketing automation
Proven ability to drive clarity and structure in complex environments
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase